Align your employee’s focus to your company’s goals

Use real-time performance metrics to create focus and motivation for field service staff.

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Metrics That Make Happy Customers

The key to our performance grading methodology is a grading system that does not negatively impact service quality and does not create tactics to have the customer feel misled. In an era where customers have a very powerful voice, this is increasingly critical.

performance metric
performance flowchart

Avoid Negative Manipulation

Performance metrics have a tendency to change employee behavior. A priority is placed on producing metrics that make a positive behavior change.

Flexible and Changeable

As business services evolve, performance grading will need to change. We provide flexibility to adapt the solution as your company evolves.

field service performance management