Effective Date: 12/16/2024

Lexul Field Service (“we,” “our,” or “us”) is developed and operated by Lexul LLC, a Michigan-based company located at 400 Quincy St Ste 802, Hancock, MI 49930. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our mobile application (“the App”).

1. Information We Collect

a. Information You Provide

• Personal Information:
  • Name and email address provided during account creation or profile updates.
• Uploaded Content:
  • Photos and videos: Used exclusively for uploading images to work orders.
  • Files and documents: Used for attaching relevant information to work orders within the App.
• Customer Support Information:
  • Details provided during support requests, including issue descriptions and contact preferences.

b. Information We Automatically Collect

• Device Information:
  • Device model, operating system, browser type, and unique identifiers (e.g., device ID or IP address).
• Usage Data:
  • Interactions with the App, such as pages visited, features used, error reports, and time spent on the App.
• Location Information:
  • Precise location data collected while time is being logged, based on customer configuration.
  • Background location tracking is limited to when time logging is active, ensuring it stops when logging ends.

c. Information from Third Parties

• Analytics Providers:
  • Aggregated and anonymized data used for understanding user behavior and improving the App’s performance.

2. How We Use Your Information

We collect and use your information for the following purposes:

• To Operate and Improve the App:
  • Ensuring core functionalities operate as intended, diagnosing issues, and improving user experience.
• Work Order Management:
  • Enabling users to upload and manage content (e.g., photos, videos, documents) tied to specific work orders.
• Personalization:
  • Customizing your experience based on your preferences and activity.
• Communication:
  • Sending critical updates, such as feature changes or legal notices, and responding to inquiries.
• Legal Compliance:
  • Meeting legal obligations, such as responding to lawful requests for data.
• Fraud and Security Monitoring:
  • Detecting unauthorized access and safeguarding user data from breaches.

3. How We Share Your Information

We take your privacy seriously and only share your information under the following circumstances:

• Your Company (Our Customer):
  • If you are using the App as part of your employment or association with a company, certain data (e.g., work order information, location data, and other relevant usage details) may be shared with that company to facilitate work order management, time tracking, and other operational purposes.
• Service Providers:
  • Third-party vendors who assist with hosting, analytics, customer support, and other operational needs.
  • Vendors are contractually obligated to use your data only for the agreed-upon services.
• Legal Obligations:
  • Disclosure required by law, such as subpoenas or court orders.
• Business Transfers:
  • In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.

4. Your Choices and Rights

You have control over your information. Here are your options:

• Access and Update:
  • Review and update your profile and account information through the App.
• Opt-Out of Communications:
  • Unsubscribe from non-essential emails by following the “unsubscribe” link included in our communications.
• Manage Permissions:
  • Adjust location tracking and media access permissions through your device settings.
• Data Deletion:
  • Individual data deletion from your account is not possible. If you wish to delete your data, your company (as the workspace owner) must initiate the deletion of the entire workspace.

5. Security

We implement robust technical, administrative, and physical safeguards to protect your information. Measures include:

• Encryption of sensitive data in transit and at rest.
• Access controls to ensure only authorized personnel handle your information.
• Regular audits and testing of our security protocols.

Despite these measures, no system is entirely secure. We encourage you to protect your account by using strong passwords and keeping your login details confidential.

6. Children’s Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will promptly delete it.

7. International Data Transfers

The App is intended for use within the United States only. We do not knowingly transfer or store data outside of the United States. If you use the App from outside the United States, you acknowledge that your data will be processed and stored in the United States in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, technologies, or legal obligations. Updates will be posted within the App, and the “Effective Date” will be revised. 

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

• Email: support [at] lexul [dot] com
• Mailing Address: 400 Quincy St, Ste 802, Hancock, MI 49930
• Phone: 855.595.3600

By using the App, you agree to this Privacy Policy.